No matter what decision may be facing you in this diabetes world, know this; the decision has been made before by others. Is anything really that new and/or so unique in this world? If the connection of social media has taught us anything, it has taught us that someone out there has gone through what we are going through. And in many cases they are willing to help.
In the case of diabetes supplies, know this—-there is huge competition out there to gain your business. For a second, well try anyway; take all of the emotion out of the equation. Look at your child’s diabetes as if it is a business. Because from a consumer/supplier point-of-view it is SURELY JUST THAT! Don’t let that scare you, use it to your advantage.
Do you ask one person about buying a car? No. You ask a bunch. You investigate. You go online and you kick the tires of more than one…….right?
Why, when looking to purchase a device, would anyone take just one person’s ‘say-so’ on such an incredibly important decision? And the one person YOU SHOULD NOT leave out; is the sales team for the device. Cell them directly.
From a business perspective, they are going to make tens of thousands of dollars from the device you are about to buy. If you walk into a car dealership and tell them that you are completely sold on their car, you like it, you investigated it, and you know you want it: and follow-up by asking them to give you great price——forget it. You already tipped your hand. And any sales person knows it. Don’t give away the house. Don’t tell them you are all set to buy or you will get nothing ‘extra’ whatever that may be.
And the same if you are ready to ‘renew’. If you ever leased a car, YOU KNOW they are contacting you long before your renewal due date ready to make a deal. I went into my phone dealer and said I was ‘thinking’ about my plan, and looking around (and I have been with the same company for twenty years). They threw in the newest version of the phone for free and topped it off with a 20% discount EVERY month if I would stay.
Say nothing…………………get nothing.
Diabetes supplies are the same thing. Sure there is only so much sales reps can do but know this; they do this ALL THE TIME. They know the ins and outs of insurance, doctors, prescriptions, deductibles and THEY DEAL WITH IT ALL THE TIME.
Annnnnnnnnnnd they want your business. So call them and speak to them about your concerns and see how their company can help solve your problems.
Always shop first and see what someone can do for you. Also letting them know that you are active in the diabetes world is not such a bad thing either. Because if they treat you well, you will tell others how good XYZ Sales Rep of XYZ Company was in solving your problem. That results in continued sales. They understand this VERY well (why do you think they call on so many doctors’ offices?).
You are the consumer making the purchase and in this day-and-age; there is so much competition. Make them WANT you.
So as you look to purchase diabetes devices…….don’t run out and get the first thing that comes along; ‘kick a few tires’ first. Make them WANT your business enough to fight to get it. You just might be surprised at the results.
I am a diabetes dad.
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